Hi Jill, Thank you for your order. We are apologetic that you are not finding success with our products. We are here to help every step of the way! A couple of things to assist:
- Storage of our Sublimation Markers is extremely important. Sounds like your marker could have been tip up in shipping/transit and therefore appeared "dried out". Put your markers tip down overnight and it will bring them to life! There is enough ink in every marker to draw a straight line over 4 football fields long.
- We have not run into any issues using our Sublimation Ink Pad with a Stamping Platform like the MISTI. If you search MISTI on our website all the tutorials using the MISTI will appear. Each tutorial has step-by-step photos to assist. Our Ink Pads are made domestically by a renowned paper crafting product company so it is no different than many other pads on the market, except it has magical ink in it. :)
- The "off" color in the final transfer sounds like a pressure issue. Heat is important, but pressure is also equally as important. Ensure your project is also positioned correctly. A very common mistake is to put the project under the Heat Press upside down. If you are using a handheld press, firmly add pressure consistently for the full transfer time. This should resolve the issue.
- Please refer to our step-by-step tutorials for the blank or ink you are working with. Each tutorial has a step called the "peek test". Before removing any Heat Tape/project out of place, lift up a corner of the project and confirm your transfer was successful. If it was not, check time, temperature, pressure, and how your project was positioned and re-pressed. If there is ink on the paper there is no reason why it would not transfer to a sublimation blank unless one of those factors did not meet the required level needed for the color to turn into a gas and back into a solid on the blank successfully. If you always do a "peek test" there should never be any "ruined" blanks.
We hope this helps answer your concerns. We also have a Facebook Group to support you as well. We would love to see pictures of what you are referencing above so we can assist personally and in more detail to your specific project. For example, what blank are you using? What Heat source are you using? We are happy to help! Please contact us at info@artesprix.com for further support. Additionally the items listed above can be found on our FAQ page as well as on our "Heat Transfer Tip" & "Sublimation Project Help" page.
Happy Crafting and thank you for your valued business! We look forward to hearing how these suggested solutions worked out for you. :)
